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Even if we have high emotional intelligence, we can expect to feel triggered or flooded occasionally. The sign of having high EQ, in other words, is not that we never get triggered but that 

a)   We get triggered less often
b)   We don’t act on our emotions and 
c)   We are able to soothe ourselves quite quickly.

In her book Stop Overreacting: Effective Strategies for Calming Your Emotions, author Dr. Judith P. Siegel suggests asking yourself the following questions to assess whether you have a problem with overreacting. 

Do you often:

§  Lash out at loved ones?

§  Have to apologize to others for your actions or words?

§  Feel surprised at your seemingly uncontrollable reactions?

§  Assume the worst about people and situations?

§  Withdraw when things get emotionally...

As we mentioned yesterday, an emotional hijack or flooding is an immediate and overwhelming emotional response out of proportion to what triggered the response. Flooding happens because the triggering event has triggered a more significant emotional threat.

The reason we do not behave rationally when we are flooded is because when the alarm system of the brain (the amgydala) perceives a threat, it sparks the brain into self-protective "fight or flight" survival mode with a stress hormone, epinephrine. 

In a fight, flight or freeze mode, the thinking component of our brain is shut down. We simply cannot think effectively and usually cannot speak with clarity or insight.

So how do we know that we are flooded? Experts explain that there are three hallmarks of emotional flooding: 

1. A strong emotional reaction out of proportion to the stimulus or trigger
2. A sudden onset – we are often blindsided and cannot understand where this strong reaction is coming...

Overreactions are often referred to as "flooding", "emotional hijackings" or "amygdala hijackings". 

The term hijackings is appropriate as the rational or thinking mind (the neocortex) is basically hijacked or flooded when we are emotionally overwhelmed. 

In order to prevent and deal with such flooding or hijacking, it can be very helpful to understand how our brain is designed to react to danger. 

To put it extremely simply, when our brain senses imminent danger, a whole system gets into action and blasts adrenaline into our bodies to cope with the perceived danger at hand. The thinking parts of our brain shut down and we react instantly. When there is an actual danger, this automatic and immediate response saves our lives. 

If we see what looks like a snake for example, it is much wiser to react instantly to protect ourselves rather than to look at the snake, consider the actual danger and plan a course of action. 

In situations like these, the brain...

We have begun hinting at emotional overreactions for the last few days. Just to be clear, emotional overreactions do not only mean exploding or shouting in anger. 

Different people cope differently when they are emotionally triggered: some may explode and others may shut down and disengage from the other person. 

An external overreaction or explosion is visible. Others can see for example, if we lash out in anger, throw our hands up or have an angry expression. 

An internal overreaction (or "implosion") on the other hand is an emotional response that may be undetected by onlookers. We may appear to be calm on the outside even though an emotional storm is brewing inside. At this point we are so emotionally flooded that we cannot think straight. We may be replaying a situation over and over in our heads, wondering if we said or did the right thing, overanalyzing a comment made by a friend or loved one or we may be having a stream of negative thoughts and...

Have you ever witnessed a fight or aggression between two or more people? And if you have, did you notice how the tension between those who were involved in the conflict appeared to spread to everyone around even if they were in no way involved?

This is what we mean when we say that there is "tension in the air". Like the ripples created when you throw a stone in a pond, our emotions, and the behaviours resulting from those emotions appear to spread to everyone who witnessed the emotion in action. 

And it doesn’t stop at the witnesses either.

When people see others engaged in conflict, they disperse and take with them a feeling of anxiety and stress. They may in turn act out those feelings on others and so on it goes. . . 

So notice yourself catching a bad mood from others when it happens the next time. 

When we become mindful of our emotional unleashing on others, we are much more motivated to take action to begin to change things.

Yesterday we talked about how it is more effective to notice and label emotions without adding our judgement to whether they are positive or negative – good or bad.

One way to look at this is that we can stop having feelings about our feelings. 

Here is how one author explains it (apologies as I cannot remember who it was!):

At least half of our negative emotions would disappear if we did just one thing: stop having feelings about our feelings.

For example, if we are sad about something, we become mad at ourselves on top of that, for being sad. So, now not only are we sad, we also are beating ourselves for it. So this becomes like a wounded person, who starts beating themselves for being wounded. 

When we do this, three things happen:
1) We never treat the wound itself. And what happens to a wound that isn't treated? It is more likely to get worse rather than go away. 

2) We cage the original emotion, rather than letting it take its course and flow away...

Once you start becoming aware of your emotions, it is very tempting to start labeling them as good or bad – positive or negative. You may be tempted to believe that sadness and anger for example are bad. And happiness or excitement are good. You then may begin to tell yourself "I should not feel anger or resentment". "I should feel happy at my success". 

We will later cover why it is not useful to treat emotions as good or bad. For now, please stay with the practice of noticing and naming the emotion itself without the judgement of good or bad. 

While becoming aware of emotions is helpful towards managing them effectively, labeling them as good or bad often has the effect of trying to get rid of the emotion without really understanding what it is trying to teach us. 

Suspending our judgement about particular emotions also allows them to run their course and dissipate. Labeling, judging and "shoulding" the emotion on the other hand, tends to feed the emotion and...

A simple first step towards building emotional intelligence is to notice and label the feelings you are experiencing at any given time. 

Although a simple exercise, it can be challenging at first to name an emotion and it is easy to mistake a thought for a feeling. 

An effective way to begin this practice is to get in touch with the physical sensations in your body. When you experience an emotion, electric signals are triggered by your brain to your body and show up as physical sensations such as changes in heart beat, in pace and depth of breath, in muscle tenseness and change of temperature on your skin. 

You can take a moment to check in with yourself right now. Close your eyes and get present to what is happening inside right now. Begin to notice your breath and your heart rate. Do your muscles feel tight or relaxed? If tight, where is the tightness precisely?
Once you get comfortable with a neutral reading of your body, you may want to practice thinking about a...

If you are not aware of your emotions as they are happening, please don’t give yourself a hard time.

According to a credible study, only 36% of people are able to accurately identify their emotions as they happen. What this suggests is that the vast majority of us are being controlled by our emotions and are that they may be leading us to where we might not want to go.

If we are not aware of our emotions, we do not recognize that we are continuously having emotional reactions to everything that is happening around us and in our lives. We may find that we are overreacting to triggers and don’t understand what happened to cause the overreaction. We may find ourselves blaming others for our feelings rather than confront the uncomfortable truth that we did not recognize we were emotionally aroused until the feelings bubbled over as a behavioural overreaction. 

But you know what the great thing about awareness is? Just thinking about emotional awareness makes you more...

In Daniel Goleman's book "Emotional Intelligence", the author explains that there are five main domains of emotional intelligence: Self awareness, emotional regulation, internal motivation, recognizing emotions in others and handling relationships. 

So let’s begin to explore these domains one at a time. 

Self awareness:

This is the foundational basis of emotional intelligence.

Self awareness is the ability to recognize and understand your own emotions. As we mentioned last week, our emotions drive us to act. If we are unaware of our emotions, we will act in ways that don’t make sense to us or to others. Our unrecognized and unprocessed emotions may result in us acting against our own self interest and in ways that hurt other people.

Recognizing our emotions as they are happening also allows us to become aware of of the effect of our moods and behaviours on other people, both at work and at home.

Once we become aware of our emotions, we can begin to recognize the...